Welcome to the FAQ page for 2C Gold Gallery, your go-to online destination for stunning 18k gold jewellery. Below, you will find answers to some of the most frequently asked questions our customers have. If you don't find what you're looking for, please don't hesitate to contact us directly.

Q: What types of jewellery do you sell?

A: We offer a wide range of 18k gold jewellery, including necklaces, bracelets, earrings, rings, and more. Our jewellery is crafted with the finest materials and attention to detail, ensuring the highest quality and durability.

Q: Are all of your products made with 18k gold?

A: Yes! At 2C Gold Gallery, we only use 18k gold for our jewellery, ensuring that every piece is of the highest quality and value. We don't use gold-plating or any other cheap alternatives, so you can trust that your purchase is made to last.

Q: What currency are your prices shown in?

A: Our prices are shown in GBP (Great British Pound), which is the currency we use for all transactions. If you're shopping from outside the UK, your payment will be automatically converted to your local currency at the current exchange rate.

Q: How long does shipping take?

A: For UK customers, your item is sent next day, so you can receive your purchase as quickly as possible. For customers outside the UK, shipping can take up to 5-14 working days, depending on your location.

Q: Do you offer free returns?

A: Yes! We offer a 30-day free return policy, so you can shop with confidence knowing that you can return your purchase if it doesn't meet your expectations. Simply contact our customer service team to initiate the return process.

Q: What is your warranty policy?

A: We stand behind the quality of our products and offer a one-year warranty on all purchases. If there are any defects in the craftsmanship or materials of your jewellery, we will repair or replace it free of charge.

Q: How can I contact your customer service team?

A: You can contact us by email, or through our online contact form. We're always here to answer any questions you have and to ensure that you have a positive shopping experience.

Q: Do you use lab-grown stones?

A: Yes, we use lab-grown stones in our jewellery. These stones are environmentally friendly and ethically sourced, ensuring that your purchase is not only beautiful, but also socially responsible.

Q: Can you resize rings if the size is not available?

A: Yes, most of our rings can be resized if the size you need is not available. Changing the size will take 2 days, and we will notify you once the resizing is complete and your item is ready to be shipped.

Q: I have a question that wasn't answered, can you please help?
A: Absolutely! Please send us an email and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.